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Delivery

 

UK - Standard delivery, 3 - 4 working days, FREE! 
UK - Express delivery, delivered within 1 - 2 days, £4.50
UK - Next Day delivery, delivered next day before 1pm £6.50 (Monday - Friday dispatches, order before 1pm. Saturday delivery cannot be guaranteed)

UK - Click & Collect from our Norwich studio, 1 working day, FREE! 

 

EUROPE - (We are temporarily unable to process orders to Europe via our website, but you can order from our Etsy shop. Please see about Brexit below!) 

INTERNATIONAL - standard delivery - no tracking, 15 - 25 days*, £4.95 (or free when you spend over £75)
INTERNATIONAL - express delivery - tracked, 5 - 14 days*, £12  (orders travelling to the Netherlands or South America are only sent via this service)

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* We can't guarantee this service during busy periods such as Christmas and sale periods.

 

DELIVERY OPTIONS EXPLAINED

We dispatch orders Monday - Friday via Royal Mail. 

This means if you order on a Friday at 2pm, your order will be dispatched on Monday. 'Next working day' refers to Monday - Friday. 

For UK orders, we use Royal Mail 48 for our standard deliveries and this will be scanned as delivered at the point of delivery. 

For UK Express orders, we use Royal Mail Tracked 24 and this will not require a signature upon arrival. Saturday delivery cannot be guaranteed. 

For UK Next Day orders, we use Royal Mail Special Delivery before 1pm. This will require a signature upon arrival.

For international orders, your order will be delivered by your local postal service and may require a signature upon arrival. 

 

CLICK & COLLECT

If you are local to our Norwich studio you are welcome to place an order for collection. Just place your order and you'll receive an email from us when the order is ready to collect. 

We aim to have your order ready to collect within 1 business day. If you're in a hurry, drop us a message first and we'll do our best to accommodate you. 

Orders will need to be collected within our studio opening hours which are:

Monday - Friday, 9am - 5pm

Our address is:

Lucent Studios
12 White Lodge Business Park
Hall Road
Norwich
NR4 6DG

Please note that Click & Collect orders must be paid for using either the Shop Pay or Paypal options at checkout.


DELIVERY TIMES

The delivery estimates provided above cannot be guaranteed but we will do everything we can to ensure your parcel arrives with you within the timeframe given.

 

CUSTOMS CHARGES

Orders travelling outside the U.K. may be subject to customs charges or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel, we have no control over these charges and cannot predict what they may be. Customs policies vary from country to country so please do get in touch with your local customs office for further information.

 

BREXIT

Well, Brexit is a pickle! Unfortunately, due to a lot of issues with customs charges we've taken the difficult decision to temporarily suspend EU shipments from our website until a stable solution can be found.

However, you can continue to shop with us via our Etsy store which you can find here. When shopping with Etsy, the VAT is already paid and you will not be charged customs duties when the parcel is delivered to you.  

 

EXCLUSIONS

Unfortunately, due to local restrictions, we are unable to ship to Saudi Arabia, UAE or South Africa.